Prime Empire

Shipping Policy

We deliver to homes and offices across Egypt with our courier, Bosta. Last updated: 23 October 2026.

Shipping prices

ZoneGovernoratesPrice
Cairo & GizaCairo, GizaEGP 100
Alexandria, Delta & CanalAlexandria, Beheira, Dakahlia, Damietta, Gharbia, Qalyubia, Kafr El Sheikh, Monufia, Sharqia, Ismailia, Port Said, SuezEGP 120
Upper EgyptFayoum, Beni Suef, Minya, Assiut, Sohag, Qena, Luxor, AswanEGP 150
Red Sea, Matrouh, Sinai & New ValleyRed Sea, Matrouh, South Sinai, New Valley, North CoastEGP 180

The shipping price for your address is shown at checkout before you confirm your order.

Free shipping

Orders over EGP 5,000 ship free in Cairo and Giza.

Delivery times

  • Cairo and Giza: 24 to 48 hours.
  • Other governorates: two to four days.

We prepare orders Saturday to Thursday and are closed on Friday. Orders paid by InstaPay or mobile wallet ship once we have confirmed the payment.

Tracking your order

When your order ships, we email you a Bosta tracking link. You can also ask us about your order on WhatsApp.

Checking your order at the door

You can open the package in front of the courier and check that the part matches your order before you pay. If it is the wrong part or it arrived damaged, refuse the delivery and you pay nothing. Please do not open the toner’s sealed bag before paying.

Return shipping

If you return an order, the return shipping is paid by the customer, unless the mistake is ours: a wrong part, a part that arrived damaged, or a defective part. In that case we pay the shipping. The details are on our Returns & Refunds page.

Address and phone number

Please make sure your address and mobile number are correct, as the courier uses them to reach you.

Questions

Call or WhatsApp us at 01274466651, or email empireprime99@gmail.com.

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