At Prime Empire you can check your order before you pay, return it within 14 days, and any part that arrives defective is exchanged. Here is how it works.
Check your order at the door
You can open the package in front of the courier and check that the part matches your order before you pay. If it is the wrong part or it arrived damaged, refuse the delivery and you pay nothing. Please do not install the part or open the sealed bag of the toner before paying.
Returns within 14 days
If you change your mind, you can return an item within 14 days of receiving it, as long as:
- It is unused and has not been installed.
- The sealed bag of the toner, drum or ink has not been opened.
- It is in its original packaging with all its parts.
In this case the return shipping is paid by the customer, and we refund the price of the item once we receive it and check it.
Wrong or damaged items
If we sent the wrong part or it arrived damaged, tell us within 14 days of delivery. We collect it and send you the right part at our cost, or refund you in full including shipping.
Defect exchange
Please try each part as soon as it arrives. If it is defective, for example poor print quality, leaking toner, or a chip that the printer does not recognise, tell us within 7 days of delivery. We replace it at our cost, and if we cannot replace it, we refund you.
The exchange does not cover misuse, physical damage, refilling, or use in a printer model that the part is not made for.
How to request a return or an exchange
- Message us on WhatsApp at 01274466651 with your order number.
- Tell us what is wrong and send a photo, or a printed test page if the problem is print quality.
- We reply with the next step and arrange the pickup with our courier.
Refunds
Refunds are sent within 7 days of receiving the returned item, by InstaPay or mobile wallet to a number you choose. Shipping fees are not refunded, unless the mistake was ours.
Questions
Call or WhatsApp us at 01274466651, or email empireprime99@gmail.com.