This policy explains what information Prime Empire collects when you use primeempire.net or order from us, and how we use it. Last updated: 3 October 2026.
What we collect
- Your name, phone number, delivery address and email when you place an order or contact us.
- Your order details: the products, amounts, payment method and delivery status.
- Messages you send us through the contact form, quote requests, WhatsApp or email.
- Basic usage data, such as the pages you visit and your device and browser type, collected by Google Analytics.
How we use it
- To process and deliver your order and to contact you about it.
- To confirm payments made by InstaPay or mobile wallet.
- To answer your questions and handle returns and warranty claims.
- To understand how the site is used and improve it.
Who we share it with
- Our delivery partner, Bosta, receives your name, phone number, address and the amount to collect, so they can deliver your order.
- Google Analytics receives anonymous usage data.
We do not sell or rent your personal information to anyone.
Payments
We do not collect or store card or bank details on this site. InstaPay and mobile wallet payments are made in your own banking or wallet app.
Cookies
The site uses cookies to keep your cart and language choice, and Google Analytics cookies to measure visits. You can block or delete cookies in your browser settings, but the cart may not work without them.
How long we keep it
We keep order records for as long as we need them for accounting, warranty and legal purposes. You can ask us to delete your other information at any time.
Your rights
You can ask to see, correct or delete the personal information we hold about you. Contact us on WhatsApp at 01274466651 or email empireprime99@gmail.com.
Changes
We may update this policy. The latest version is always on this page.