At Prime Empire, we want you to be confident in every order. If there’s an issue with a product you received, here’s how our returns and refunds policy works.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery via WhatsApp or email with your order number and photos of the item. We’ll arrange a replacement or a full refund at no extra cost to you.
Change of Mind Returns
Consumable printer supplies such as toner, ink, and drum units can only be returned if the original packaging is unopened and unused, within 7 days of delivery. Opened or used consumables cannot be returned unless they are defective, for hygiene and quality reasons.
How to Request a Return
- Contact us via WhatsApp at (+20) 127 446 6651 or email empireprime99@gmail.com with your order number.
- Let us know the reason for the return and attach photos if the item is damaged or defective.
- Once approved, we’ll arrange for the item to be returned or collected, depending on your location.
Refunds
Approved refunds are issued using the same payment method used for the order (InstaPay, or a cash-on-delivery adjustment) within 5–7 business days. Delivery charges, where applicable, are non-refundable unless the return is due to our error.
Have a question about an order? Reach us anytime via WhatsApp or email at empireprime99@gmail.com.